Contact
One email address handles everything. There is no telephone line, contact form, chat service or postal address.
When messages are read
Messages are read on weekdays. Most receive an answer within two business days. Messages sent at a weekend or on a Brazilian public holiday are picked up on the next working day.
What to include
- The email address used at the time of purchase, if the message concerns a purchase.
- The approximate date of the purchase.
- The name shown on the transaction, if it differs from the account name.
- For a correction, the page address and the passage in question.
Payment card numbers, bank details, identity documents and passwords should never be sent by email.